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Terms & Conditions

Last updated: September 13, 2026

These Terms & Conditions ("Terms") govern your access to and use of Investor Lead System (the "Service", "we", "us", or "our"), including our website, dashboard, SMS campaign tools, calling features, and any related services. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by any associate accounts you invite. You agree to provide accurate, current information when registering and to keep it up to date.

2. Description of Service

Investor Lead System provides a dashboard for managing real estate leads, sending SMS campaigns, making outbound calls, and coordinating associate team members. Features, pricing, and available functionality may change over time, and we may add, modify, or discontinue features at our discretion, with reasonable notice where practical.

3. Subscription Plans and Billing

Access to the Service requires an active paid subscription (Starter, Pro, or Business, or any other plan we may offer). Subscriptions renew automatically on a recurring monthly basis at the rate in effect for your plan, until cancelled. By subscribing, you authorize us (or our payment processor) to charge your chosen payment method on each renewal date.

SMS messaging and calling charges are billed separately from your subscription, deducted from your in-app wallet balance at the per-message and per-minute rates listed for your plan. It is your responsibility to maintain sufficient wallet balance; the Service will not send messages or place calls that would take your balance negative.

4. Cancellation and Refund Policy

Please read this section carefully before subscribing.
  • Cancellation notice: To avoid being charged for an upcoming billing cycle, you must cancel your subscription at least two (2) days before your next renewal/billing date. Cancellations submitted less than 2 days before the renewal date may not prevent that charge from processing, and no refund will be issued for that charge on account of late cancellation.
  • Refund window: Refund requests are only considered within the first three (3) days of the start of an active billing period (i.e., from the date a charge for that period was processed). After 3 days of active service in a given billing period, that charge is final and non-refundable, regardless of subsequent usage or cancellation.
  • No partial refunds: We do not provide prorated or partial refunds for unused time within a billing period, except at our sole discretion.
  • Setup fees: One-time setup fees (where applicable to your plan) are non-refundable once your account has been provisioned.
  • Wallet balance: Funds added to your wallet for SMS/calling usage are non-refundable once added, except where required by applicable law.
  • How to request: Refund requests, where eligible under this policy, must be submitted through Help & Support in your dashboard, or by emailing support@investorleadsystem.com, and are reviewed on a case-by-case basis.

We reserve the right to deny refund requests that do not meet the above criteria, and to modify this policy prospectively for future billing periods with notice.

5. Acceptable Use and SMS Compliance

You are solely responsible for ensuring that your use of the Service — including every SMS message sent through it — complies with all applicable laws, including but not limited to the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state-level telemarketing and messaging regulations. Specifically, you agree that:

  • You have obtained appropriate consent to contact every recipient in any contact list you upload or message through the Service, or have an established, lawful basis to contact them;
  • You will honor opt-out requests (including "STOP" replies) promptly, and will not attempt to circumvent the Service's built-in opt-out handling;
  • You will not use the Service to send unlawful, harassing, fraudulent, deceptive, or abusive messages, or to contact any number on a Do Not Call registry in violation of applicable law;
  • You will not use the Service for any purpose unrelated to legitimate real estate lead generation and outreach without our prior written consent.

You are solely liable for any claims, fines, or penalties arising from your failure to comply with applicable messaging or telemarketing laws. We provide the tools; you are responsible for how you use them.

6. Associate and Team Accounts

If you invite associates to your account, you are responsible for their conduct on the platform as it relates to your account, and for any charges they incur. You may revoke associate access at any time from your dashboard.

7. Prohibited Conduct

You agree not to: reverse-engineer, decompile, or attempt to extract the source code of the Service; interfere with or disrupt the integrity or performance of the Service; attempt to gain unauthorized access to any account, system, or network connected to the Service; use the Service to transmit malware or engage in any unlawful activity; or resell or sublicense access to the Service without our written permission.

8. Intellectual Property

The Service, including its software, design, branding, and content (excluding data you upload), is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service — only a limited, non-exclusive, non-transferable license to use it in accordance with these Terms.

9. Third-Party Services

The Service integrates with third-party providers for SMS/voice delivery, payment processing, and email delivery. We are not responsible for the acts, omissions, downtime, or policies of these third parties, though we select them with reasonable care.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SMS MESSAGE OR CALL WILL BE SUCCESSFULLY DELIVERED, AS DELIVERY DEPENDS IN PART ON THIRD-PARTY CARRIER NETWORKS OUTSIDE OUR CONTROL.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Investor Lead System, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; your violation of these Terms; your violation of any applicable law, including SMS/telemarketing regulations; or content you upload or transmit through the Service.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that violates these Terms, poses a risk to the Service or other users, or for non-payment. You may cancel your account at any time from your dashboard, subject to Section 4 above.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws applicable in our jurisdiction of operation, without regard to conflict-of-law principles, except where applicable consumer protection law in your jurisdiction requires otherwise.

16. Contact

Questions about these Terms can be sent to support@investorleadsystem.com.

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